Company Terms & Conditions

Legal Notice:
ALL PRODUCTS SOLD THROUGH SLOWMOTION MOTORSPORTS AND WWW.SLOWMOTIONMOTORSPORTS.COM ARE FOR RACING & OFF-ROAD USE ONLY UNLESS CLEARLY NOTED OTHERWISE. They should never be used on public streets or highways. Check your local laws regarding such use in your state. We are not responsible for failure to comply with Local, State, or Federal laws regarding motor vehicles. We highly recommend professional installation by a competent mechanic for all products we sell.


Privacy Policy:
SlowMotion Motorsports requests your basic contact information such as name, address, email address, and telephone number in order to properly fill your order. We will NEVER sell, give, or provide this information to any other agency. Period. We get spam e-mail, junk mail, solicitors, and telemarketers too and know how frustrating they can be. We protect your information, so when you place an order with us you can rest assured that it is kept safe and confidential. All credit card transactions are processed on a secure server and, for those who don't feel comfortable submitting this information online, you can always call us with your credit card info after purchasing.


Billing:
SlowMotion Motorsports accepts all major credit cards issued by US banks and over the phone. Other accepted forms of payment are cashiers checks, money orders and bank wire transfers. We do not offer cash on delivery (COD) as a form of payment, nor do we accept non-US credit cards. All orders are billed at the time they are placed. We will only ship to the confirmed address for the credit card holder. We will not accept credit cards that do not pass our stringent fraud protection measures, which include gathering the CVV2 digits and verifying the billing address and cardholder information. SlowMotion Motorsports reserves the right to decline any purchase at any time, and may do so if we suspect a credit card is being used fraudulently.


Pricing:
Prices are always subject to change without notice. Pricing errors are not the responsibility of SlowMotion Motorsports or www.slowmotionmotorsports.com. If a pricing error occurs prior to shipment, we will either refund the transaction in full or give the customer the option to pay the correct price. If a pricing error is found after shipment, we will correct the mistake and require the customer to pay the intended price or return the product immediately. All sales are final, meaning there are no returns unless there is express written consent from SlowMotion Motorsports. See the Returns/Exchanges/Cancellations portion of this section for more information. In every case, efforts are made to ensure customer satisfaction with products sold through www.slowmotionmotorsports.com.


Sales Tax:
1. Ohio residents are subject to a 6.75% sales tax.
2. All walk-in customers, whether they are Ohio residents or not, are subject to a 6.75% sales tax.
3. If you live in a different state, you cannot place a phone/internet order for your home address and then pickup locally; you will still have to pay sales tax.


Order Processing/Tracking:
Tracking numbers are distributed by email at the end of the business day. SlowMotion Motorsports ships too many orders per day to field phone calls for tracking numbers, particularly if the order was placed the same day. We request your patience when placing an online order; we will send tracking as soon as we have it. In our fast-paced modern society, it is difficult to realize at times that orders can only move at the speed of man. All internet orders undergo the following uniform process:

RECEIVED: Either via our server (online orders) or via Sales Representative (telephone orders).


PROCESSED: Orders are filled during business hours only, in the order that they are received. At this point, an invoice is created (which automatically e-mails to you within 24 hours). Invoices are e-mailed, not included with the shipment, unless requested. All invoices are entered manually to ensure correctness; this takes some time (that is why we allow 1 business day for processing.)


SHIPPING: Following invoicing, 'in stock' items ship from our facility via UPS. Larger items (i.e. hoods) ship via truck freight, usually within a similar time frame. Certain items ship from other locations other than our Ohio facility, which may extend or shorten the transit time depending on your location.


OUT OF STOCK/BACKORDERED ITEMS: All 'out of stock' items are either purchased from the manufacturer/distributor for drop shipment (meaning they will ship directly to you, and we do NOT get tracking numbers) or invoices are held until a shelf product comes back into stock.

TIME FRAME: This whole process normally takes 3 business days (not including weekends). If you call or e-mail for tracking before 3 business days we generally will have a hard time providing tracking information.


A NOTE ABOUT ONLINE ORDERS AND TIME SENSITIVITY: When orders are placed online it is assumed that the order is not time sensitive. As a customer, you are welcome to call or email to check stock and availability before ordering. General availability statements are also located at the bottom of each product page on the website. Based on this, any wait under 2 business weeks (10 days) for shipment is deemed acceptable. This means that an online order for an item that is out of stock for 2 weeks or less will be kept. Online orders for items backordered longer than 2 weeks will be canceled automatically, UNLESS it is noted to be a 'special order item' or the longer time frame is noted on webpage for the product. If we cancel a backordered product on your order, we will generally ship the other items, unless they are directly related to the omitted item.


Order Process Summary
1. For online orders, you will automatically receive an invoice by e-mail within 24 hours to confirm receipt.
2. Any available tracking information we receive is automatically forwarded to you via e-mail.
3. If the item will take longer than 2 weeks to ship you will be automatically refunded and notified by e-mail.
4. For all online orders, items out of stock for less than 2 weeks at the time of purchase will be kept on order.
5. Orders sometimes ship from multiple locations for the sake of speed and convenience, therefore you may receive parts of your order at separate times.


Shipping Discrepancies and Damages:
SlowMotion Motorsports must be made aware of any and all discrepancy in your order within 14 days of receipt. This includes incorrect part numbers, quantities and colors. SlowMotion Motorsports can not file a claim, exchange or replace any item after this 14 day window. If you wait two months to install your part and realize you have the wrong item, we will not be able to help.
SlowMotion Motorsports insures every shipment for the full value of the package, so if you receive a damaged product, notify us immediately following receipt.
1. Customers are responsible for reporting any damage to the packaging/items to SlowMotion Motorsports within 48 hours of reciept. Claims should be made via email and must include pictures of the damaged packaging and item.
2. All packaging in which damaged goods are received must be saved for carrier's inspection.
3. Customers are responsible for return shipping on products
4. SlowMotion Motorsports will not accept any return shipments without an RMA number
5. All products are free on board (FOB), meaning the customer assumes ownership as soon as the item is picked up by the courier.

Returns, Cancellations and Exchanges

PLEASE FULLY READ THESE TERMS BEFORE CALLING OR EMAILING
At SlowMotion Motorsports, customer satisfaction is our number one objective. If you receive a product other than what you ordered, your order is incomplete or it is damaged, please CONTACT US IMMEDIATELY and we will work with you to remedy the situation. We do not, however, run a Wal-Mart. Customer error, dissatisfaction, no longer wanting a product, or any other reason for wanting to return a product other than SlowMotion Motorsports's documented error will not be accepted. Items in the customer's possession for longer than 15 days will not be accepted for return. If you knowingly receive the incorrect product and open the box, you own it. Period.
ALL RETURNS AND CANCELLATIONS ARE ENTIRELY AT THE DISCRETION OF SLOWMOTION MOTORSPORTS.
SlowMotion Motorsports accepts no liability for products damaged by misuse, improper installation, or modification. SlowMotion Motorsports recommends professional installation for every product we sell, and all products listed are for OFF-ROAD USE ONLY, unless clearly noted otherwise.

Return/Cancellation/Exchange Terms:
1. All cancellations and returns must be authorized by SlowMotion Motorsports, and an RMA number must be used when returning products or they will be denied.
2. All order cancellations will be subject to a 10% fee; once an item is shipped it can no longer be canceled.
3. All returns will be subject to a 25% restocking fee; once an items packaging is open, item is used, or 15 days have passed since products was received item can no longer be returned.
4. WE WILL NOT ACCEPT RETURNS ON ANY OPENED/ USED/ MODIFIED/ DAMAGED PRODUCTS
5. NO RETURNS ON: Electronics, turbocharger's, clutch kits, special order items, body parts, fuel system, and engine internals.
6. Returns and cancellations are solely determined by SlowMotion Motorsports.
7. Returns are for store credit only, NO EXCEPTIONS.
8. There are no cancellations on special order items. Period.
9. Products are covered by the manufacturer's warranty only; settlement of all claims is subject to manufacturer's waiting period to allow inspection of warranted goods.


Thank you for taking the time to read about our online order policy. Hopefully this will clarify the online order process. We request that you do not request tracking information prior to 3 business days, with the understanding that we try to pass this information on to you as quickly as possible. If you feel the need to call or e-mail for order tracking, please have the following information ready: the name on the order, date placed, products ordered, and invoice number.